03 erek Platform Privacy Notice

This page describes what we collect when you use 03 erek and how we keep that data protected. We at 03 erek take privacy seriously — your account information, payment details, and game history remain confidential and are never sold to third parties.

When you open an account, deposit funds, or play games on 03 erek, we collect specific data to verify your identity, process payments, and comply with anti-fraud and anti-money-laundering regulations. Our platform operates across Indonesia and other supported jurisdictions, so our data practices align with applicable law in each region.

Read below to understand exactly what we collect, how we use it, and what rights you have.

What data we collect on 03 erek

Account registration and identity verification

We collect your full name, email address, phone number, and date of birth when you register an account on 03 erek. We also request a government-issued ID (passport, national ID card, or driver's license) to verify your identity. This is a standard anti-fraud measure that protects both you and our platform.

During verification, we may also ask for proof of residence — a utility bill, bank statement, or government letter showing your name and address. We use this data only to confirm your identity and meet regulatory requirements. Once verified, your identity documents are stored securely and accessed only by our compliance team if needed for dispute resolution or regulatory inquiries.

Payment and transaction data

When you deposit on 03 erek via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, timestamp, and payment method. We retain this data for accounting, tax compliance, and dispute resolution. We never store your full bank account number or e-wallet password — we only record that a transaction occurred and its outcome.

Similarly, when you request a withdrawal from 03 erek, we log the amount, destination payment method, and processing date. This allows you to track your withdrawals and helps us resolve any payment failures.

Game play and account activity

We record every game you play on 03 erek — which game, when you played it, your bet amount, and the outcome. This data helps us detect fraud, resolve disputes, and ensure fair play. For our live-dealer games, we may retain video recordings of the stream for a limited time so we can investigate any claims of unfair dealing.

We also log your login history, device information (Android or iOS, phone model, operating system), and IP address. This allows us to identify suspicious account access and notify you if someone tries to log in from an unusual location.

How we use and protect your data on 03 erek

Our data use practices

We at 03 erek use your data for the following purposes: to verify your identity and prevent fraud, to process deposits and withdrawals, to keep your account secure, to investigate game-play disputes, to comply with anti-money-laundering and tax regulations, and to improve our platform. We do not use your data for marketing unless you opt in by email.

Our 03 erek platform may occasionally send you notifications about game promotions, new sports markets (Liga 1, Piala AFF, Piala Indonesia, Champions League), or live-dealer table openings. You can disable these notifications in your account settings. We will never sell your email or phone number to third parties.

Data storage and encryption

We at 03 erek store all your personal data on encrypted servers. Data in transit — between your phone and our platform — is encrypted using industry-standard SSL/TLS protocols. This means that even if someone intercepts your connection, they cannot read your information.

Our servers may be located outside your jurisdiction (for example, outside Indonesia). This is standard for online platforms serving multiple countries. Regardless of server location, we apply the same security standards to all data. We do not transfer your data to other companies except as required by law or to process your payments through authorized payment processors.

We at 03 erek encrypt all data and never sell your personal information to advertisers or third parties.

Your rights under 03 erek privacy policy

You have the right to request, review, correct, or delete your personal data from 03 erek. If you believe any information in your account is inaccurate, contact our support team and we will verify and correct it. If you wish to close your account and have your data deleted (except records we must retain for legal compliance), we will do so within 30 days.

You also have the right to opt out of promotional emails and push notifications from 03 erek. Use your account settings to adjust notification preferences. You cannot opt out of security notifications (for example, alerts about suspicious login attempts) because these are essential to protect your account.

Third-party processors and partners

Our 03 erek platform works with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, and your bank) to handle deposits and withdrawals. These processors see your transaction data but do not have access to your game history or full account information. We have data-processing agreements with all third parties requiring them to protect your data and use it only for the stated purpose.

We may also share data with law enforcement or government agencies if required by law or a valid court order. We will notify you of such requests unless legally prohibited from doing so.

Cookies and tracking on 03 erek

Our 03 erek platform uses cookies to keep you logged in and to remember your preferences. These are functional cookies that improve your experience. We do not use cookies to track your activity across the internet or to build profiles for advertising. If you disable cookies in your browser or app settings, some 03 erek features may not work correctly.

Data retention and account closure

We retain your personal data for as long as your 03 erek account is active. After you close your account, we keep certain data (transaction records, game history) for seven years to comply with tax and anti-money-laundering laws. After that retention period, we delete or anonymise the data. However, if you close your account due to a dispute or regulatory issue, we may retain records longer if required by law.

If your 03 erek account is inactive for two years, we may suspend it. After three years of inactivity, we may close it and delete associated data, except transaction records required for compliance.

Policy updates and contact

We may update this privacy notice from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or in-app notification. If you have questions about how we handle your data on 03 erek, or if you wish to exercise your data rights, contact our support team through your account dashboard.

Your privacy matters to us. We are committed to transparent data practices and will respond to all data-access requests within 30 days.

Related legal pages on 03 erek